Terms & Conditions

Important notice

Tryypa AB provides a platform that enables Members to find and connect with each other for unpaid house and pet sitting arrangements. Tryypa AB is not a party to agreements between Members, and Tryypa AB does not provide pet care or accommodation services.

Introduction

1.1Purpose of the Terms

These Terms and Conditions govern access to and use of the Tryypa AB Platform, including Tryppa AB's website(s) and any mobile application(s), and the services made available through the Platform.

1.2Definitions

In these Terms and Conditions:

Terms: mean these Terms and Conditions.
Tryppa: means Tryppa AB, as presented in clause 2.1. of the Terms.
Platform: means Tryypa's platform, including Tryppa's website(s) and any mobile application(s).
Services: mean the services made available through the Platform.
Account: means Member's account created on the Platform when registered.
Member(s): mean(s) the individual(s) who have successfully registered to the Platform and meet the eligibility requirements set out in these Terms.
Home Listing: means an invitation to submit offers, created by a Pet Owner describing their home, pets, dates, and Sit expectations.
Sitter Profile: means profile created by a Sitter describing experience, availability and preferences.
Pet Owner(s): means a Member who makes their home available for the pet care by creating Home Listing on the Platform.
Sitter(s): means a Member who offers to stay in a Pet Owner's home and care for pets during a Sit.
Content: means all information, text, images, and materials uploaded or published on the Platform (including, but not limited to Reviews, Account and Home Listing information)
Sit: means house and pet sitting arrangement made between Pet Owner and Sitter on the Platform that results in Member Agreement
Member Agreement: means private agreement made between a Pet Owner and a Sitter that confirms Sit.
Membership Plans: means the subscription plans offered by Tryypa, which provide Members with access to additional Services, features, or benefits available through the Platform.

For clarity, additional defined terms may appear throughout these Terms. Any capitalised term used in these Terms shall have the meaning assigned to it in the place where it is defined, whether or not it appears in the 1.2. section.

1.3Acceptance of Terms

By creating an Account, purchasing a Membership Plan, browsing listings, or otherwise using the Platform, individuals agree to be bound by these Terms.

1.4Other documents

These Terms apply in addition to any other documents referenced on the Platform (e.g., acceptable use rules, community guidelines, privacy notice), as updated from time to time.

1.5Amendments to Terms

Tryypa may amend these Terms from time to time. Members will be informed of any material changes in a clear and timely manner. The updated Terms will be made available on the Platform and will take effect on the date of publication, unless stated otherwise. Continued use of the Platform after the amended Terms take effect shall constitute the Member's acceptance of the updated Terms.

General Information and Platform Purpose

2.1About Tryppa

This website and the services provided through it are operated by Tryppa AB, a company registered in Sweden under registration number 5595759670, with its registered seat in Stockholm, Sweden.

Registered addressFilipstadsbacken 22, 12343 FarstaVAT number[SE + org.nr + 01]Contact emailinfo@tryypa.com

2.2Platform general use

The Platform enables Members to:

publish and view Home listings and/or Sitter profiles;
communicate via the Platform's messaging features;
request and confirm Sit.

2.3Platform Purpose

The Platform is intended to facilitate non-commercial private arrangements between Members regarding pet and house sitting ("Platform Purpose"). The Platform must not be used to offer or request paid services, to form an employment relationship, to provide professional pet care services, or to engage in any other paid or commercial arrangements.

2.4Changes to Platform or Services

Tryypa may modify, update, suspend, or discontinue any part of the Platform or Services at any time for operational, technical, legal, or business reasons. Tryypa shall not be liable for any losses arising from such modifications or discontinuation

Description of the Services

3.1Tryppa's role

Tryypa provides Platform for Members to find and connect with each other. For the avoidance of doubt, Tryypa especially:

does not arrange Sits;
is not involved in negotiations between Members;
is not a party to the agreement between a Pet Owner and a Sitter;
does not verify home conditions or pet behaviour;
does not provide accommodation or pet care services.

3.2No insurance

Unless expressly stated in Membership Plans, any plans, reimbursements or other benefits offered by Tryypa are not insurance products, and Tryypa is not acting as an insurer or insurance intermediary and shall have no liability for any uninsured losses. Members acknowledge that they are solely responsible for obtaining and maintaining any insurance appropriate to their activities, including home, pet, travel, medical, and personal liability insurance. Tryypa strongly recommends that all Members maintain adequate insurance.

3.3No background checks

Unless expressly stated on the Platform, Tryypa does not conduct background checks, criminal record checks, reference checks, or vetting of Members. Members are solely responsible for conducting any checks or assessments they consider necessary before entering into a Sit.

Eligibility and Account Registration

4.1Eligible individuals

Only individuals who are of legal age and have full legal capacity under the laws applicable to them may register to the Platform.

4.2Registration process and verification

To access Services, an individual must register to the Platform and create an Account. The registration process requires the individual to

provide accurate, current and complete information as requested in the registration form;
create login credentials;
complete any additional verification steps that the Platform may reasonably request, including identity verification, which may involve submitting identification documents, biometric verification (e.g., selfie or video), or confirming personal data through third‑party verification providers.

An Account is created only once Tryppa confirms successful registration and completion of all required verification steps. For the avoidance of doubt, account creation is subject to Tryppa's review and approval. Tryppa may reject any registration request at its sole discretion, including in cases where the individual fails to complete the required verification procedures or where the results of such verification are unsatisfactory.

4.3One account rule

Unless expressly permitted, each individual may maintain only one personal Account. However, an Account may be jointly managed by more than one person (e.g., partners, family members or co‑owners of a property), provided that all such individuals use the Account in accordance with these Terms.

Tryppa reserves the right to suspend or remove duplicate Accounts created by the same individual or Accounts created for the purpose of circumventing the Platform's rules.

4.4Account ownership

Accounts are personal to the individual who registered them in accordance with those Terms and may not be transferred, sold, or assigned to any third party.

Members Obligations and Restrictions

5.1Members obligations

Members undertake and agree to:

use the Platform solely for the Platform Purpose;
comply with these Terms and all applicable laws and regulations applicable to their activities, including pet welfare regulations, tenancy or homeowners' association rules, visa and immigration requirements, and any obligations relating to hosting or house‑sitting;
maintain the security of their Account and not share their login credentials with any third party;
use the Platform in good faith and not in a manner that harms other Members, Tryypa, or the Platform;
refrain from misleading and/or fraudulent behaviour;
communicate respectfully and respond within a reasonable time;
ensure that any Content provided is accurate, complete and lawful;
reasonable cooperate with Tryypa in any investigation relating to misuse of the Platform or breaches of these Terms;
promptly report to Tryypa any suspicious, harmful, or unlawful activity encountered on the Platform and
act in a manner that maintains the integrity, security, and proper functioning of the Platform.

5.2Members restrictions

Members especially must not, under any circumstances:

offer, or request, accept or facilitate paid services, work, or any kind of remuneration for or in connection with a Sit;
harvest data, scrape content, or use automated tools to extract information from the Platform; collect, harvest, scrape, index, or otherwise extract information or any other data from the Platform, including through automated tools, bots, crawlers, or similar technologies;
upload, transmit or introduce viruses, malware or any other harmful or malicious code;
violate, infringe or interfere with third-party rights (including but not limited to privacy, IP, and data protection rights);
create, operate, or use multiple Accounts for the purpose of circumventing restrictions or enforcement actions;
impersonate any person, or misrepresent their identity or affiliation;
circumvent, disable, or interfere with any security, authentication, or technical measures of the Platform;
access the Platform through unauthorized means, including using VPNs, proxies, or tools intended to mask location or identity for improper purposes;
in any other way to use, attempt to use, or enable others to use the Platform in any unlawful, abusive, deceptive, or harmful manner.

Pet Owners and Sitters arrangement

6.1Home Listing

Pet Owners seeking a Sitter may create a Home Listing on the Platform. Sitters may contact Pet Owners through the Platform if they are interested in a Home Listing.

6.2Separate agreement between Members

When a Pet Owner and Sitter confirm a Sit, they enter into a Member Agreement. The only Parties to the Member Agreement are the Pet Owner and the Sitter who have confirmed a Sit. For the avoidance of doubt, Tryypa is not a party to the Member Agreement and has no responsibility for its formation, performance, or enforcement. Members are solely responsible for verifying the suitability of a Sit or Member before entering into a Member Agreement.

6.3Minimum Content of the Member Agreement

The Member Agreement should, at a minimum, include dates, handover arrangements, pet care instructions, house rules, and emergency contacts. Members are solely responsible for assessing the suitability of a Sit and for negotiating the terms of the Member Agreement.

Sit cancellation and No-Show rules between Members

7.1General rules

A confirmed Sit is a commitment between the Pet Owner and the Sitter under their Member Agreement. Members must avoid cancellations where reasonably possible.

7.2Cancellation of a confirmed Sit

If either a Pet Owner or a Sitter must cancel a confirmed Sit, they must:

notify the other party immediately via the Platform;
provide a brief explanation;
use reasonable efforts to give as much notice as possible;
remain responsible for their own alternative arrangements.

7.3No-Shows and early termination

A Member must not fail to attend a confirmed Sit without notice ("No-Show") and must not end a Sit early without a serious and legitimate reason, and must communicate promptly. In case of emergencies, Members should prioritise safety and promptly inform the other Member as soon as possible.

7.4Consequences

Tryypa may take proportionate measures in response to repeated cancellations, No-Shows or serious misconduct, including warnings, applying temporary Account suspension, or terminating an Account, as permitted under these Terms.

7.5Dispute resolution between Members

If a dispute arises between Members regarding a Sit, they should first attempt to resolve it directly. Members may request Tryypa's assistance in facilitating communication; however, Tryypa is not obligated to mediate, intervene in, or resolve disputes and will not determine fault or liability between Members.

Pet Owners obligations

8.1Pet Owners obligations

Pet Owners undertake and agree to:

provide Sitters with a safe, clean, and reasonably maintained home;
disclose relevant pet health, behaviour, and care needs in advance;
provide clear pet care instructions and emergency contacts;
remain financially responsible for all veterinary costs. Pet Owners should provide clear instructions and authorization limits for emergency veterinary care and arrange payment methods in advance;
disclose all recording or monitoring devices in the Home Listing before any Sit is confirmed, specifying their location and whether they record audio and/or video, and comply with applicable privacy laws. Internal monitoring of private areas (such as bedrooms and bathrooms) is strictly prohibited;
clearly state in the Home Listing the number and type of pets, and any care needs that may make the Sit complex or unsuitable for some Sitters;
Use best efforts not to cancel a confirmed Sit except for serious reasons, and to communicate promptly if cancellation is unavoidable.

8.2Pet behaviour

For the avoidance of doubt, Pet Owners are solely responsible for disclosing any behavioural issues, risks, or special care needs relating to their pets. Tryypa shall have no liability for injuries, damages, or losses caused by pets, including those arising from undisclosed behavioural issues.

Sitters obligations

Sitters undertake and agree to:

carry out pet care and house-sitting responsibilities with reasonable care and diligence. Reasonable care means the level of care a reasonable person would exercise with their own pets, following the Pet Owner's written instructions and seeking veterinary attention when a reasonable person would do so;
follow the Pet Owner's reasonable written instructions (including house rules and pet care routines);
contact the Pet Owner promptly if an issue arises during a Sit, including any pet health concerns. In genuine emergencies where the Pet Owner cannot be reached, Sitters are authorized to seek immediate veterinary care and should document all actions taken;
not bring additional persons to a Sit unless expressly agreed in writing with the Pet Owner beforehand. Unauthorized guests may result in immediate Sit termination;
only accept Sits they can reasonably perform based on experience, capability, and the number/type of pets disclosed in the Home Listing;
Use best efforts not to cancel a confirmed Sit except for serious reasons, and to communicate promptly if cancellation is unavoidable.

Content, rating and reviews

10.1Content

Members are solely responsible for the Content they publish.

10.2Tryppa moderation

Tryypa may, but is not obliged to, moderate, remove or restrict access to Content that violates these Terms or applicable law.

10.3Reviews

Reviews and ratings, as part of the Content, must be truthful, relevant, and not abusive. For the avoidance of doubt, reviews are subject to the same moderation rules set out above, and Tryypa may remove reviews where there are reasonable grounds to believe they are fraudulent, unlawful, in breach of these Terms or applicable law.

10.4Overview

Tryypa does not guarantee monitoring or review of Content and is not responsible for failing to detect, remove, or respond to harmful, unlawful, misleading, or inappropriate Content. Members acknowledge that they may be exposed to Content from other Members that they may find inaccurate or objectionable

Membership Plans

Tryppa may offer different Membership Plans. The scope, pricing, duration, and specific terms of each Membership Plan shall be described on the Platform or in other applicable official documentation made available to Members at the time of purchase. By subscribing to a Membership Plan, the Member agrees to the terms applicable to that plan. The Platform reserves the right to introduce, modify, or discontinue Membership Plans at any time, provided that such changes will not affect any Membership Plan already purchased until the end of its applicable term, unless otherwise permitted by law.

Account suspension, termination and enforcement

12.1Suspension or termination

Tryypa may suspend or terminate Accounts where:

a Member breaches these Terms;
Tryypa has reasonable grounds to suspect fraud or any violation of applicable law, or
where required to comply with legal obligations.

12.2Right to investigate

Tryypa may investigate any suspected breach, misuse, or unlawful activity and the Member agrees to cooperate with such investigations, including providing requested information.

12.3Prior notice

Before permanently terminating an Account, Tryypa will notify the Member of the reasons and, where feasible, provide an opportunity to respond to prevent such termination. Tryypa is not required to provide notice or an opportunity to respond in cases of serious misconduct, urgent risk, or where legal restrictions prevent disclosure.

12.4Data loss

Suspension or termination may result in loss of access to the Services and removal of Content, including Home Listings and/or Accounts.Tryypa is not responsible for any loss of data or Content resulting from suspension or termination.

12.5No refund

In cases where an Account is suspended or terminated due to the Member's fault, all membership fees and payments are non‑refundable, unless otherwise required by applicable law.

12.6Re-registration

Tryypa may refuse the creation of new Accounts by Members whose previous Accounts were suspended or terminated.

Data Protection

13.1Processing of personal data by Tryypa

Tryppa, via the Platform, processes personal data in accordance with applicable data protection laws. By using the Platform, Members acknowledge that their personal data may be collected and processed for the purposes of operating, providing the Services and improving the Services. Details regarding the categories of personal data collected, the purposes and legal bases for processing, data retention practices, and Members' rights are set out in Tryypa's Privacy Policy.

13.2Member‑to‑Member information sharing

Members may choose to share personal information with other Members through the Platform or in the course of using the Services. Any such sharing is voluntary and at the Member's own risk. Tryypa does not control, monitor, or take responsibility for how Members use or process personal information received from other Members. Members are solely responsible for ensuring that their use of such information complies with applicable data protection laws.

13.3Precedence of the Privacy Policy

In the event of any inconsistency between these Terms and the Privacy Policy, the Privacy Policy shall prevail with respect to data protection matters.

Intellectual Property

14.1Ownership of the Platform

The Platform, including its software, design, features, trademarks, logos, and all content created or provided by Tryypa, is protected by intellectual property laws. All rights not expressly granted to Members under these Terms are reserved by Tryypa.

14.2Licence to use the Platform

Tryypa grants Members a limited, non‑exclusive, non‑transferable, non‑sublicensable licence to access and use the Platform for personal and non‑commercial purposes, strictly in accordance with these Terms.

14.3Restrictions

Members must not copy, reproduce, distribute, modify, adapt, translate, decompile, reverse engineer, disassemble, scrape, extract data from, or otherwise misuse any part of the Platform, except where such restrictions are expressly prohibited by applicable law.

14.4No rights to Tryypa IP

Nothing in these Terms grants Members any ownership rights or intellectual property interests in the Platform or in any Tryypa trademarks, content, or proprietary materials.

Liability

15.1Member‑to‑Member liability

Tryppa does not guarantee the suitability, reliability, or background of any Member. Members are solely responsible for their interactions, communications, and agreements with each other, including Member Agreement or non-performance of the Sit. Members are liable for any damage or losses they cause through negligence, misconduct, or breach of these Terms. Pet Owners and Sitters are expected to communicate openly regarding any incidents and attempt to resolve matters directly. Tryypa is not responsible for, and shall have no liability arising from, Member interactions, agreements, conduct, or disputes.

15.2Tryypa not a party

Tryypa is not a party to any Member Agreement or Sit and has no responsibility for the formation, performance, quality, safety, legality, or enforcement of any arrangements between Members.

15.3Platform availability

Tryypa does not guarantee uninterrupted, secure, or error‑free operation of the Platform. Maintenance, updates, security incidents, or technical issues may result in temporary unavailability or reduced functionality. Tryypa shall not be liable for any losses arising from Platform unavailability or service interruptions.

15.4Content liability

Members are solely responsible for any Content they upload, post, submit, or otherwise make available through the Platform. Tryypa shall not be liable for any damage, loss, or harm arising from such Content.

15.5Limitation of liability

To the maximum extent permitted by law, Tryypa shall not be liable for any indirect, incidental, special, punitive, or consequential losses, including but not limited to loss of profit, loss of opportunity, loss of data, business interruption, or reputational damage.

15.6Non‑excludable liability

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or other mandatory consumer rights.

15.7Liability cap

To the extent permitted by law, Tryypa's total aggregate liability to any Member arising out of or in connection with these Terms or the Services shall not exceed the lesser of:

(a) the membership fees paid by that Member in the 12 months preceding the event giving rise to the claim, or (b) €500.

Force majeure

Tryypa shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from events beyond its reasonable control. These events may include, but are not limited to, natural disasters, severe weather events, epidemics or pandemics, governmental actions or restrictions, war, terrorism, civil unrest, labour disputes or strikes, transport or supply chain disruptions, widespread telecommunications or internet outages, utility failures, cyberattacks, or any other circumstances that make performance impossible or impracticable.

During a force majeure event, Tryypa's obligations shall be suspended for the duration of the event and shall resume once the event and its effects have ceased

Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severed from the Terms and shall not affect the validity or enforceability of the remaining provisions, which shall remain in full force and effect.

Survival

Provisions relating to intellectual property, liability, disclaimers, governing law, dispute resolution, and any other provisions which by their nature should survive termination shall continue to apply after a Member's Account is suspended or terminated.

Governing law and jurisdiction

19.1

These Terms are governed by Swedish law.

19.2

Consumers residing in the European Economic Area may also benefit from mandatory consumer protection provisions of their country of residence. Any disputes shall be brought before the competent courts as determined by applicable law.